COURSE DETAILS

Assertive Behaviour

Abstract

The proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.
 

Description

Course Content
Communication – what it is and what are the benefits
Barriers to effective communication
Match communication methods to the content of the communication
Personal communication style in business dealings with others
Rights and responsibilities
Assertive, aggressive and passive behaviours
Developing and maintaining rapport through body language and positive words/phrases
Active listening skills
Saying no assertively
Dealing confidently with situations at work that require a degree of assertiveness
 

Location

Business centre
Courses can also be held as an in-company course, phone for details and cost savings.
Reading
 


DateDurationAccreditationCosteDiscount
22/10/20101 day Can be part of ILM award£225 + VAT per person5 %