effective relationships

If employees have full-time jobs, they are likely to be spending more of their waking hours with colleagues at work, than friends and family. Therefore establishing, maintaining and managing good workplace relationships and conflict is crucial in terms of efficiency and productivity of the organisation and the health and well-being of individuals.

Conflict is normal, it cannot be avoided, however unresolved conflict leads to loss of market share, reduced income, lost business opportunities, and frustrated employees. In other words, poor workplace relationships cost time and money with studies showing that around 30% of a typical manager's time is spent dealing with conflict.

Effective workplace relationships require a number of things including:

  • honesty and courtesy
  • interpersonal and empathic skills
  • communication feedback and assertiveness skills

To ensure that any problems are nipped in the bud, managers especially need these skills to deal effectively with conflict, bullying and harassment.

Intangible benefits

The advantages to managing effective relationships and conflict positively are not easily quantified with a cost/benefit analysis. However, the following intangibles have been shown to create a more productive workplace and promote well-being:

  • a fair and respectful workplace
  • trust in managers
  • a pleasant work environment
  • good working relationships
  • positive public image
  • customer and supplier satisfaction.

Please contact LifeCraft: enquiries@lifecraft.co.uk, should you require training to support managers and employees in topics such as:

  • Assertiveness
  • Conflict management
  • Interpersonal skills for managers
  • Dignity at work
  • Bullying and harassment
  • Effective Communication

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